Q. What should I do in the case of an accident?

A. First, contact the police to complete an accident report and immediately contact the location from which the vehicle was rented. You can find location phone information on the front or back of your rental agreement.

Q. What should I do if my vehicle breaks down?

A. We provide an emergency road service phone number located on the rental document jacket.

Q. Can I add additional drivers?

A. Additional drivers are allowed though they must meet the minimum age requirements, present a valid driver's license and credit card, and have full coverage transferable insurance. There may be a surcharge for an additional driver.

Q. Do I need insurance?

A. Mike Albert only rents to qualified renters that have full coverage transferable car insurance. Please contact your insurance carrier to verify that your insurance will transfer during your rental.

Q. Can I pay by cash?

A. Rental locations will accept cash as payment at the end of the rental. However, you may still need a major credit card to qualify to rent. You can check at the time of reservation or rental for specific information.

Q. Can I pay by check?

A. Mike Albert accepts only major credit cards and cash.

Q. What documents are required to rent a car (license, ID, etc.)?

A. You will need a valid driver's license and acceptable major credit card in your name to rent the vehicle. Mike Albert-honored charge cards are American Express, MasterCard, Visa or Diner's Club. You will also need full coverage transferable insurance in your name.

Q. If a car is rented in my name, can my spouse drive it?

A. Your spouse may drive the car as long as they are at least 25 years of age, have your permission, have a valid driver's license and have full coverage transferable insurance.

Q. How do I arrange to extend my rental?

A. Please call the rental location directly to extend your rental. The location's phone number will be on the rental agreement.

Q. What do I do if I have a flat tire or lock my keys in the vehicle?

A. We provide an emergency road service phone number located on the rental document jacket.

Q. Are there age requirements for renting?

A. As with most rental car companies, Mike Albert requires drivers to be 25 years of age or older. However qualified renters at least a minimum age of 21 may rent with an applicable surcharge.

Q. What type of vehicles do you offer?

A. Mike Albert features a diverse fleet of fine cars and specialty vehicles. All locations do not feature every vehicle.

Each location decides which vehicles best fit its needs. We cannot guarantee you will receive a certain make, model or color. This is based on availability. Upon arrival you may advise the counter representative of your preference. If it is available, we will be happy to accomodate your preference.

Q. What types of discounts and upgrades are available?

A. Mike Albert offers several layers of discounts on this site. We also offer special savings to associations, corporations and affinity groups. Check with your organization to see what specials are offered to members through Mike Albert Rent a Car.

Car rental pricing is like airline pricing - if you travel at off-peak times or make a reservation seven or more days in advance, you often get a better deal.

If you have an upgrade certificate, note that all upgrades are subject to availability at the time of rental. You should reserve the smaller vehicle and upgrade at the counter if available.

Q. What is your fuel policy?

A. You have the following three options:

Option One: Pay in advance for the fuel and bring the car back empty. Mike Albert will fill the car at or sometimes below the current retail pump price. Regardless of how much fuel is left in the tank, credits will not be given for unused gas.

Option Two: If you aren't sure how far you'll be driving but plan to stop for gas, don't pay Mike Albert in advance for gas and bring the car back full to avoid any refueling service charge.

Option Three: If you won't be using a full tank and don't have time to stop for gas, pay us only for the gas you use, based on the renting location's per-gallon refueling service charge. Mike Albert customer service representatives can tell you what the renting location's refueling service charge is when you pick up the car.